Emperva

Quick Summary

This Privacy Policy applies to all personal information collected and processed by Emperva in connection with the use of our application and services. In summary:

• We collect only the personal information necessary to provide our services, including account details, appointment information, and tailoring measurements.
• Your information is used strictly for service delivery, customer support, and lawful business purposes as outlined in this Policy.
• We implement safeguards to protect your data and do not sell your personal information to third parties under any circumstances.
• You retain legal rights over your data, including the ability to access, correct, or request deletion of your information, subject to applicable law.
• By using our application and services, you consent to the collection and use of information as described in this Policy.

1. Information We Collect

1.1 Information you provide directly

• Account & registration: name (optional), email address, phone number (optional), password (stored hashed).
• Appointments: appointment date & time, chosen store location, notes or preference fields you enter.
• Measurements: body measurements necessary for blouse stitching (e.g. bust, under-bust, waist, shoulder, sleeve length, blouse length). These are personal data and will be stored to provide tailoring services.
• Images / photos: if you upload or allow photos for fitting/measurement (for example to show desired style or allow remote measurement), we will store those images only with your consent.
• Communications: messages between you and our support team, in-app chat logs, and email content if you contact us.

1.2 Information collected automatically

• Device and usage data: device model, OS version, app version, IP address, crash reports, analytics events (pages visited, features used).
• Log data & timestamps for appointments and related interactions.

1.3 Sensitive or special categories of data

We generally do not collect special category data (e.g. health or biometric identifiers). However, certain measurement data and photographs used for tailoring may be treated as sensitive personal data in some jurisdictions; if so, we only collect them with explicit consent and process them with additional safeguards.

2. How We Use Personal Data

We process personal data to provide and improve the Emperva service. Primary purposes include:

• Service delivery: to schedule appointments, prepare stitching, and communicate appointment details with our store staff so they can provide the tailoring service.
• Measurements & tailoring: storage of measurement data and photos (if provided) to enable accurate stitching and repeat orders when you permit reuse.
• Communications: appointment confirmations, reminders, receipts, customer support responses.
• Improvements & analytics: analyze usage to improve app features and reliability.
• Legal compliance & safety: to meet legal obligations, resolve disputes, and protect our rights and users' safety.
• Marketing (optional): if you opt in, we may use contact information to send offers and promotions. You can unsubscribe any time.

3. Legal Basis for Processing (where applicable)

If you are located in regions requiring a legal basis (for example, the EU):

• Contract: processing necessary to perform the service (appointments, stitching) is based on contract performance.
• Consent: when we process sensitive data (e.g. photos) or send marketing communications, we rely on your consent.
• Legitimate interests: for operations and fraud prevention, balancing our interests against your rights.
• Legal obligation: when required to comply with law or legal processes.

4. Sharing & Disclosure

We never sell your personal data. We may share data with:

• Store staff & tailors: measurement and appointment details will be accessible to authorized staff who need them to perform the stitching service.
• Service providers & vendors: third-party providers (hosting, analytics, email providers) who process data on our behalf under contract.
• Legal & safety: if required to comply with laws, governmental requests, or to protect rights and safety.

We require service providers to implement appropriate technical and organizational measures and to use data only as instructed.

5. Data Retention

We keep personal data only for as long as necessary for the purposes described, including:

• Account data: retained while your account exists and for a reasonable period after deletion to meet legal obligations.
• Appointment & measurement data: retained for the period required to deliver your orders and for a reasonable period afterwards (for example to support returns, alterations, or repeat orders) unless you request deletion.
• Analytics and logs: retained in aggregated/anonymized form or for a period necessary for troubleshooting and improvement.

If you want data deleted earlier, see Your rights.

6. Data Security

We implement administrative, physical, and technical controls to protect data, including:

• TLS/HTTPS for data in transit.
• Encryption or hashing for sensitive data at rest (e.g., passwords hashed with a strong algorithm).
• Access controls and least-privilege for staff and systems.
• Regular backups and monitoring.

No system is completely secure; in the unlikely event of a data breach we will follow applicable laws on notification and mitigation.

7. Children

Our services are not directed at children under the age of 16 (or the local applicable age). We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will take steps to delete it.

8. International Data Transfers

Data may be stored and processed in India or in other countries where we or our service providers operate. We will take steps to ensure appropriate safeguards for any international transfers (e.g., contractual protections).

9. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the app, improve performance, and analyze usage. You can control cookie preferences through device settings. Disabling necessary cookies may affect app functionality.

10. Your Rights & Choices

Subject to local law, you may have rights to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase or request deletion of your data (subject to legal retention obligations).
• Restrict or object to certain types of processing.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent where processing is consent-based (this will not affect processing done prior to withdrawal).

To exercise your rights, contact us at the details below. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

11. How to Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:

12. Dispute Resolution & Governing Law

This policy and any disputes arising out of it are governed by the laws of [State], India. For disputes, please contact us first; we will try to resolve issues informally before seeking legal remedies.

13. Changes to this Privacy Policy

We may update this policy from time to time. When we do we will post the revised date at the top. For material changes, we will provide a more prominent notice (for example, email notification or in-app notice).

14. Additional Information & Third-Party Links

Our app or communications may contain links to third-party sites or services with their own privacy practices. We are not responsible for those third-party practices. Review their privacy notices before providing personal information.

15. Consent

By using Emperva and providing personal data, you consent to the collection and use of your data as described in this policy. Where explicit consent is required by law, we will ask for it separately.